Last Updated: November 2025
At Sinhal Exports, we take pride in crafting premium, custom-made furniture for global hospitality and commercial clients. This policy outlines our order, shipping, and refund procedures to ensure complete transparency and trust.
🏭 Order Processing
- Every order is custom-built based on the approved design, materials, and specifications.
- Once production begins, design or quantity changes cannot be made without written approval.
- Estimated production time is 30–60 business days, depending on project size and complexity.
- You will receive regular production and dispatch updates from our logistics team.
🚢 Shipping Policy
- We offer worldwide shipping via trusted air, sea, and ground transport partners.
- All products are securely packed, tracked, and insured to ensure safe delivery.
- Tracking details are shared once the shipment is dispatched.
- Import duties, taxes, and customs fees in the destination country are the buyer’s responsibility.
- Delivery timelines are estimates only and may vary due to customs processing, logistics, or unforeseen delays.
📦 Delivery Inspection
- We strongly advise customers to inspect all deliveries immediately upon receipt.
- Any visible damage, missing items, or discrepancies must be reported within 24 hours of delivery with photographic proof.
- Claims made after this period may not be eligible for review or compensation.
💸 Cancellation & Refund Policy
- Orders once confirmed can be canceled only within 48 hours of placement.
- Refunds (if applicable) will be processed within 7 working days after written approval.
- Custom-made furniture orders are non-refundable once production has started.
- Damaged deliveries must be reported within 24 hours of receipt, along with proof of damage.
🔁 Return & Replacement Policy
- Returns are accepted only for verified manufacturing defects or confirmed shipping damages.
- Natural variations in wood grain, fabric color, or texture are not considered defects.
- In approved cases, we will provide a replacement, repair, or partial refund, as deemed appropriate.
- The customer is responsible for return shipping costs, unless agreed otherwise in writing.
⚠️ Order Cancellation by Sinhal Exports
Sinhal Exports reserves the right to cancel or postpone any order due to:
- Material shortages, production constraints, or export restrictions
- Incomplete customer documentation or delayed payments
In such cases, customers will be notified, and applicable refunds will be issued promptly.
📞 Contact Information
For queries regarding orders, shipping, or refunds, please contact:
📞 Phone: +91 97268 36953
📧 Email: info@sinhalexports.com
🌐 Website: www.sinhalexports.com